The company Solidaire Services sarl - Morocco (hereinafter called "Solidaire Services Company LLC") sells items Diar Argan in France and internationally.
Seeking to better meet the needs of its customers, the company Solidaire Services sarl wished to establish a sales network remotely by telephone and by electronic means (Internet) of some of its products.
The list of items Diar Argan offered under distance selling is available on the website www.diarargan.net.
The system thus established, which requires an active approach to the customer is in full conformity with all requirements regarding distance selling and in particular by Articles L. 111-1, L.113-3 and L. 121-18 et seq of the Code of consumption.
It is clear that the Solidaire Services sarl company shall not make any telephone solicitation of clients or prospects, and therefore the provisions of the Consumer Code applicable to cold calls at home, including Articles L. 121-21 et seq L. 121-27 of the Code of consumption, are inapplicable to transactions covered by these general conditions of sale.
Using the sales process remotely described in these terms and conditions of sale is restricted to consumers, meaning that give law and jurisprudence, acting solely for their own account and domiciled in metropolitan France (including Corsica).
These general conditions of sale apply to all sales of Solidaire Services sarl concluded either through the Customer Relations Service established by the company Solidaire Services sarl or via the merchant site accessible from the French version of website www.diarargan.net Internet, for delivery in metropolitan France (including Corsica).
1.1 Regarding the sale by telephone, any sale of Solidaire Services sarl through the Customer Relations Service established by the company Solidaire Services sarl is concluded under the condition subsequent acceptance of these terms and conditions Sales by Customer
1.2 Regarding the sale by electronic means (Internet), the client declares to have read these terms and conditions of sale before placing the order. The validation of its order is therefore acceptance without limitation or qualification these terms and conditions of sale.
In accordance with Article 1369-1 of the Civil Code, these general conditions of sale may be held by anyone visiting the website www.diarargan.net by means of a computer record and can also be reproduced by the client, by means of printing, these general conditions of sale shall apply as they appear on the website www.diarargan.net. In the event that, subsequent to the date of their removal website www.diarargan.net, these general conditions of sale remain accessible to the public through other websites or by other means, they are nevertheless more against the company Solidaire Services sarl.
Solidaire Services Sarl
R.C. 10255 – PATENTE 49260092 – I.F. 06903616 – CNSS 6752100
Phone : (+212) 661 576 097 - (+212) 528 848 233 | Fax :(+212) 528 828 486
Website : www.diarargan.com | www.diarargan.net
E-Mail : firstname.lastname@example.org
Adress : 101, Imm Iguenouane, Bd Med V, 1er étage - Agadir -Morocco
N° d’Exportation et de Conditionnement : 3379
Information on all items Solidaire Services sarl likely to be sold through the Service, Customer Relationship Society Solidaire Services sarl are available, with their references on the website www.diarargan.net.
These data are consistent with the requirements required by legislation and regulations in force, in particular by Articles L. 111-1 and L.113-3 of the Consumer Code and the Ministerial Decree of December 3, 1987 "for informing consumers about prices."
4.1 Orders by phone
Orders will be received, in French or English, the Guest Relations Society Solidaire Services sarl to call the company and Solidaire Services sarl this from abroad (from Monday to Saturday from 9:30 to 19:00, except holidays.
4.2 Orders by Internet
Orders may be placed over the Internet on the merchant site accessible from the French version of website www.diarargan.net. The client retains bear the cost of telecommunications in the Internet access and use the site www.diarargan.net.
The photographs, graphics and descriptions of products offered for sale are indicative only and do not bind the company Solidaire Services sarl. Customers have the ability to obtain additional information by contacting by telephone the Customer Relations Service Company Diar Argan.
In case of manifest error between the characteristics of items and their representation, the company Solidaire Services sarl does not assume liability.
The customer must be able to buy a product when it is first order, open an account and complete an order form specifying certain fields so that his selection could be taken into account by the company Solidaire Services sarl.
In case of prolonged inactivity on the connection it is possible that the selection of items chosen by this inactivity is no longer guaranteed. The customer will be prompted to resume its selection of products from the start.
All steps necessary for the sale will be specified on the website www.diarargan.net accordance with Article 1369-1 of the Civil Code.
Pursuant to Article 1369-2 of the Civil Code, the customer will have the opportunity, before confirming their order, to verify the details of the order and its total price, and correct errors before confirm it to express its acceptance. From the moment the client has validated his order, the company Solidaire Services sarl acknowledge it immediately and electronically.
However, the sale will be considered final until the customer sending the order confirmation by the company Solidaire Services sarl, specifying the shipment of items. Only items shipped will be charged with transportation costs.
4.3 Refus des commandes
Pursuant to Article L.122 1 of the Code of consumption, the company Solidaire Services sarl be entitled to refuse any order passed or abnormal in bad faith.
In addition, the company Solidaire Services sarl will be entitled to refuse any order from a customer with whom there is a dispute over payment of a previous order.
The price includes all items excluding taxes, shipping costs extra.
The prices HT each article that would acquire the customer and the amount of travel expenses related to their delivery will be communicated either at his call to the Service, Customer Relationship Society Solidaire Services sarl or when connecting to www.diarargan.net website.
Pursuant to Article L.121 19 of the Consumer Code, the customer will receive, upon delivery, for each article, written confirmation of the price paid retail prices of items and delivery charges placed at its load.
To pay by credit card, the customer is called to enter the coordinates of his payment card and authentication PIN. When the transaction is accepted by the bank, the discount for debit his account is made in the working-day following the date of confirmation of the transaction.
Online payment by credit card is secured by Centre Monétique Interbancaire that provides a fully secure payment service.
The customer guarantees Diar Argan web site that he has the funds required permission to use the payment method chosen by him during the validation of the payment.
When paying by credit card, the provisions relating to the fraudulent use of payment method provided in agreements between the customer and the issuer bank, and between Diar Argan web site and his Bank are applied.
The data stored on the Centre Monétique Interbancaire online platform on behalf of the Diar Argan web site constitutes proof of payment for online payment made by the customer.
Please note, the back of the transfer slip, your order number and your e-mail, which we are required to return control to create and fax it to us at (212) 528 828486.
Bank : Banque Populaire – Kettani – Agadir – Maroc
Bank account : 101 010 21211 5902999 004 5 clé rib 45
N° swift international : BCPOMAMC
A-products are delivered to the address specified by the customer through the order form. The shipping cost will be communicated after the order validation, depending on package weight and destination.
B-The customer must verify the completeness and compliance information it provides. The latter can not be held responsible for any entry errors and the consequences in terms of delays or misdelivery. In this context, all expenses incurred for the return of the order will be fully borne by the customer.
C-"Diar Argan" can not be held responsible for delays in delivery due to errors or disruptions due to carrier (or partial strike of postal services and transport and / or communications). The customer is required check the condition of the packaging of the goods upon delivery and report any damage due to carrier within 48 hours from the date of receipt of the package.
D-An email is sent to the client for preventing the departure of his package.
E-In case of late delivery of more than three days from the date we've indicated in the mail from, we suggest checking with your local post office the parcel is not pending ( packages had been delivered at home are available to the client in his post office for 15 days beyond that deadline, they are returned, then if necessary to report this delay by mail or by sending a mail. We will then contact the Post to start investigation. A Post investigation can last up to 21 days from the date of its opening. If during this period the product is found, it will be immediately redirected to your home . If however the product is not found at the end of the period of 21 days of investigation, the Post considers the package as lost. Only after this period that we can send you a replacement product. If the product ordered were not available at this time, we will refund the amount of products affected by the loss of carrier.
NB: the delivery of goods is ensured in the world by the Post of Morocco.
The company services sarl Solidarity means that those customers who are not satisfied with the items ordered may exercise the right of withdrawal under Article L. 121-1 of the Code of consumption under optimum conditions.
Thus, the customer can return the items delivered within seven days from the date of delivery, in their original packaging, complete (accessories, manuals ...) and accompanied by the return carefully completed and a copy of the invoice at:
Solidaire Services sarl, Guest Relations, 5, rue Soulaimane Roudani - The Friendly - Agadir / Morocco
It is for the client to spare the evidence of this return, which means that items must be returned by registered mail, or by any other means giving a certain date, the costs and risks of return remains the responsibility of the customer.
Repayment of returned items to the price charged will be made, by way of payment of items, by transfer to the customer's bank account within thirty days after receipt by the company Solidaire Services sarl returned items.
Items returned incomplete, damaged, soiled or damaged by the customer will not be reimbursed.
Items returned incomplete, damaged, soiled or damaged by the customer will not be exchangeable. In case of exchange of items, the initial sale will be resolved. Payment of the new sale will be made by offsetting the amount of the previous sale, provided that any overpayment will be either a credit for the customer or a re-credit on the card the client or the client's bank account subject to the client to resume contact with the Customer Relations Service.
In case of exchange of items through the Service, Customer Relationship, the new sale will be subject to these general conditions of sale.
The customer must ensure that articles that have been delivered correspond to the order. In the event that the items delivered do not comply with his order, the customer must notify by telephone the Customer Service Relations Society Solidaire Services sarl and return the items in question.
The mark "Diar Argan, and all figurative or not, and generally all other trademarks, illustrations, pictures and logos appearing on articles Diar Argan, their accessories or their packaging, whether registered or not are and remain the exclusive property of the company Solidaire Services sarl.
Any total or partial reproduction, modification or use of these marks, illustrations, images and logos for any reason and on whatever medium, without express prior consent of the Society Solidaire Services sarl, is strictly prohibited. There is even a combination or conjunction with any other mark, symbol, logo and more generally any distinctive sign intended to form a composite logo. The same will apply to all copyrights, designs, patents that are owned by Solidaire Services sarl.
These general conditions of sale are subject to Moroccan law. In case of difficulty arising in connection with the order or delivery of items Diar Argan, the customer will have the opportunity, before any legal action to seek an amicable solution, especially with the help of a consumer association or other counsel of his choice.
Any dispute which may arise from the interpretation or execution of these general conditions of sale and its aftermath will be subject to the exclusive jurisdiction of the courts of Moroccan trade.