The company DIAR IDDER sarl – Maroc (hereinafter referred to as “DIAR IDDER sarl”) markets Diar Argan articles in France and internationally.
Anxious to always better meet the expectations of its customers, the company DIAR IDDER sarl wished to set up a remote sales network by telephone and electronically (Internet) of some of its products.
The list of Diar Argan items offered in the context of distance selling can be viewed on the website www.diarargan.com
The system thus put in place, which assumes an active approach on the part of the customer, fully complies with the requirements for distance selling and, in particular, with Articles L. 111-1, L.113-3. and L. 121-18 et seq. of the Consumer Code.
It is specified that the company DIAR IDDER sarl does not carry out any telephone canvassing of its customers or prospects, and that consequently the provisions of the Consumer Code applicable to door-to-door canvassing, in particular Articles L. 121-21 et seq. and L. 121-27 of the Consumer Code, are inapplicable to transactions falling under these general conditions of sale.
The use of the distance selling process described in these general conditions of sale is reserved for consumers only, within the meaning of the law and case law, acting exclusively for their own account and domiciled in metropolitan France (including Corsica).
Article 1: Scope
These general conditions of sale are applicable to all sales of DIAR IDDER sarl articles concluded either through the Customer Relation Service set up by the company DIAR IDDER sarl, or via the merchant site accessible from the French version of the site. Internet www.diarargan.net, for delivery in mainland France (including Corsica).
1.1 With regard to the sale by telephone, any sale of DIAR IDDER sarl articles through the Customer Relations Department set up by the company DIAR IDDER sarl is concluded under the resolutive condition of acceptance of these general conditions. of sale by the customer
1.2 With regard to electronic sales (Internet), the customer declares to have read these general conditions of sale before placing his order. The validation of his order is therefore acceptance without restriction or reservation of these general conditions of sale.
In accordance with the provisions of article 1369-1 of the Civil Code, these general conditions of sale may be kept by any person visiting the website www.diarargan.net, by means of a computer recording and may also be reproduced by the customer, by means of their printing; these general conditions of sale will be applicable as long as they appear on the website www.diarargan.com In the event that, after the date of their removal from the website www.diarargan.net, these general conditions of sale remain nevertheless accessible to the public via other Internet sites or by any other means, they would however no longer be enforceable against the company DIAR IDDER sarl.
Article 2: Identification of the author of the offer
DIAR IDDER Sarl
RC 7409 – IF 48566677 – CNSS 5324471 – ICE 002726797000063
Phone: (+212) 661 576 097 – (+212) 528 828 486
Website: www.diarargan.com | www.diarargan.net
Address: CR IDDER ISSEN TARPUDANT
Export and Packaging Number: 3379
Article 3: Information relating to articles
Information relating to all DIAR IDDER sarl items likely to be sold through the Customer Relations Department of the company DIAR IDDER sarl is available, with their references on the website www.diarargan.com
This information complies with the requirements required by the legal and regulatory texts in force and, in particular, by articles L. 111-1 and L.113-3 of the Consumer Code and by the ministerial decree of December 3, 1987 “relating to to consumer information on prices “.
Article 4: Orders of articles
4.1 Telephone orders
Orders will be received, in French or in English, by the Customer Relations Department of the company DIAR IDDER sarl at the call of the company DIAR IDDER sarl and this from abroad (Monday to Saturday, 9:30 am to 7:00 pm, except holidays.
4.2 Internet orders
Orders may also be placed on the Internet on the merchant site accessible from the French version of the Internet site www.diarargan.com The customer is responsible for the telecommunication costs when accessing the Internet and using the site www. diarargan.com
The photographs, graphics and descriptions of the products offered for sale are only indicative and in no way bind the company DIAR IDDER sarl. Customers have the possibility of obtaining additional information by contacting the Customer Relations Department of the company Diar Argan by telephone.
In the event of a manifest error between the characteristics of the articles and their representation, the company DIAR IDDER sarl cannot be held liable.
In order to be able to buy a product during his first order, the customer must open a customer account and fill out an order form specifying certain mandatory fields so that their selection can be taken into account by the company DIAR IDDER sarl.
In the event of prolonged inactivity during the connection, it is possible that the selection of the items chosen before this inactivity is no longer guaranteed. The customer will be invited to resume his selection of products from the start.
All the steps necessary for the sale will be specified on the website www.diarargan.net in accordance with the provisions of article 1369-1 of the civil code.
Pursuant to the provisions of article 1369-2 of the Civil Code, the customer will have the possibility, before confirming his order definitively, to check the details of his order and its total price, and to correct any errors, before confirm this to express acceptance. From the moment the customer has validated his order, the company DIAR IDDER sarl will acknowledge receipt thereof without delay and electronically.
However, the sale will be considered as final only after the sending to the customer of the confirmation of the order by the company DIAR IDDER sarl, specifying the dispatch of the articles. Only the items shipped will be debited with the transport costs.
4.3 Refusal of orders
In accordance with the provisions of article L.122 1 of the Consumer Code, the company DIAR IDDER sarl will be entitled to refuse any abnormal order or order placed in bad faith.
In addition, the company DIAR IDDER sarl will be entitled to refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.
Article 5: Price of items
The price of the items is understood to be exclusive of taxes, plus delivery costs.
The price excluding VAT of each of the items that the customer wishes to acquire, as well as the amount of the transport costs relating to their delivery will be communicated to him either when calling the Customer Relations Department of the company DIAR IDDER sarl, or when connecting to the website www.diarargan.com
In accordance with the provisions of article L.121 19 of the Consumer Code, the customer will receive, upon delivery, for each of the items, written confirmation of the price paid detailing the price of the items and the delivery costs made available to him. charge.
Article 6: Payment terms
Secure payment by international bank card and Moroccan bank card:
– The Diar argan site accepts payment by credit card via our Partner Maroc Telecommerce First Electronic Commerce Operator in Morocco, was created at the initiative of major local banks and a company specializing in the field of technology. ‘information.
The secure payment is made in Moroccan dirhams with an average exchange rate of: (1 € = 11Dh).
For any information do not hesitate to contact us :
Address: Technopark, Route de Nouaceur, Angle R.S 114 and CT 1029 – 4th Floor. Casablanca.
Phone: (212) 5 22 50 81 20/25
Fax: (212) 5 22 50 47 58
Payment by installment or bank transfer:
Please note, on the back of the transfer slip, your order number and your e-mail address, which are essential for us to find the order to be created and to fax it to us at (+212) 528 828486.
Our bank details:
Bank: Attijariwafa bank – AV. Hassan II Agadir Morocco
RIB: 007 010 0004995000001226
IBAN: MA64 007 010 0004995000001226 73
Article 7: delivery
A- The products are delivered to the address indicated by the customer via the order form. The shipping costs will be communicated after the order has been confirmed, depending on the weight of the package and its destination.
B- The customer must verify the completeness and conformity of the information he provides. The latter cannot be held responsible for any data entry errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for the reshipment of the order will be entirely the responsibility of the customer.
C- “Diar Argan” can not be held responsible for delays in delivery due to errors or disturbances attributable to carriers (total or partial strike including postal services and means of transport and / or communications). to check the condition of the packaging of the goods on delivery and to report the damage due to the carrier within 48 hours from the date of receipt of the package.
D- An email is sent to the customer to notify them of the departure of their package.
E- In the event of a delivery delay of more than three days compared to the date we indicated to you in the dispatch email, we suggest checking with your post office that the package is not pending ( parcels that could not be delivered to their home are available to the customer in his post office for 15 days; after this period, they are returned, then, if necessary, to notify us of this delay by post or by sending us a mail. We will then contact the Post Office to start an investigation. A Post investigation can last up to 21 working days from the date of its opening. If during this period, the product is found, it will be immediately forwarded to your home If, on the other hand, the product is not found at the end of the period of 21 working days of investigation, the Post office considers the parcel as lost. It is only at the end of this period that we can return you a replacement product. If the product (s) ordered were no longer available at that time, we would reimburse you for the amount of the products affected by the loss of the carrier.
NB: the delivery of products is ensured worldwide by the Post Office of Morocco.
Article 8: Satisfied or refunded – right of withdrawal and return of items
The company DIAR IDDER sarl intends that those of its customers who are not satisfied with the items ordered can exercise the right of withdrawal provided for by Article L. 121-1 of the Consumer Code under the best conditions.
Thus, the customer can return the items delivered within seven days of the delivery date, in their original packaging, complete (accessories, instructions, etc.) and accompanied by the carefully completed return slip and a copy of the invoice, to the following address :
DIAR IDDER sarl, Service Relation Clientèle, 5, rue SoulaimaneRoudani – Les Amicales – Agadir / Morocco
It will be up to the customer to provide proof of this return, which implies that the items must be returned by registered mail, or by any other means giving a certain date, the costs and risks of return remaining the responsibility of the customer.
The reimbursement of returned items at the invoiced price will be made, depending on the method of payment for the items, by transfer to the customer’s bank account, within thirty days of receipt by the company DIAR IDDER sarl of the returned items.
Items returned incomplete, spoiled, damaged, deteriorated or soiled by the customer will not be reimbursed.
Article 9: Exchange
Items returned incomplete, spoiled, damaged, deteriorated or soiled by the customer will not be exchangeable. In the event of an exchange of items, the initial sale will be resolved. The payment of the new sale will be made by offsetting with the amount of the previous sale, it being understood that any overpayment will be the object either of a credit in favor of the customer, or of a re-credit on the bank card. of the customer or on the customer’s bank account provided that the customer re-contacts the Customer Relations Department.
In the event of an exchange of items via the Customer Relations Department, the new sale will be subject to these general conditions of sale.
Article 10: Conformity – Guarantee
The customer must ensure that the items delivered to him correspond to his order. In the event that the items delivered do not comply with his order, the customer must notify the Customer Relations Department of the company DIAR IDDER sarl by telephone and return the items in question.
Article 11: Intellectual property rights
The mark “Diar Argan”, as well as all the figurative marks or not and more generally all the other marks, illustrations, images and logos appearing on the Diar Argan articles, their accessories or their packaging, whether they are registered or not , are and will remain the exclusive property of DIAR IDDER sarl.
Any total or partial reproduction, modification or use of these brands, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior consent of DIAR IDDER sarl, is strictly prohibited. The same applies to any combination or conjunction with any other brand, symbol, logo and more generally any distinctive sign intended to form a composite logo. The same will apply for all copyrights, designs and models, patents which are the property of the company DIAR IDDER sarl.
Article 12: Disputes – applicable law
These general conditions of sale are subject to Moroccan law. In the event of difficulty arising during the ordering or delivery of Diar Argan items, the customer will have the possibility, before any legal action, to seek an amicable solution, in particular with the help of a consumer association. or any other advice of his choice.
Any dispute that may result from the interpretation or execution of these general conditions of sale and its consequences will be subject to the exclusive jurisdiction of the Moroccan commercial courts.